SAP Privacy Policy

Our Privacy Policy

Learn how we handle your personal information and ensure your privacy and data security on our platform.

Last updated: January 2025

Introduction

This Privacy Policy explains how MyPerfectStay ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website, mobile applications, and services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.

Information We Collect

Information you provide to us

When you use our Services, you may provide us with:

Account information such as your name, email address, password, and profile details

Travel preferences including destinations, dates, budgets, and accommodation preferences

Payment information such as credit card details and billing address (processed securely through our payment providers)

Communications you send to us, including support requests and feedback

Content you create, such as saved itineraries, wishlists, and reviews

Information we collect automatically

When you use our Services, we automatically collect:

Device information including your device type, operating system, and unique device identifiers

Log data such as your IP address, browser type, pages visited, and the date and time of your visit

Location data if you grant us permission to access your device's location

Usage data including how you interact with our Services, features you use, and searches you perform

Cookies and similar technologies to recognize you and personalize your experience

Information from third parties

We may receive information about you from:

Travel partners and suppliers when you make bookings through our platform

Social media platforms if you choose to connect your account or sign in using social login

Analytics providers who help us understand how our Services are used

How We Use Your Information

We use your information to:

Provide, maintain, and improve our Services

Process bookings and transactions

Personalize your experience and provide tailored travel recommendations

Communicate with you about your account, bookings, and our Services

Send you marketing communications (with your consent, where required)

Respond to your inquiries and provide customer support

Analyze usage patterns to improve our Services

Detect, prevent, and address fraud, security issues, and technical problems

Comply with legal obligations

How We Share Your Information

We may share your information with:

Service providers

We work with third-party companies that help us operate our Services, including payment processors, cloud hosting providers, analytics services, and customer support tools. These providers only have access to the information necessary to perform their functions and are obligated to protect your data.

Travel partners and suppliers

When you make a booking, we share the necessary information with the relevant travel suppliers (such as tour operators, hotels, or activity providers) to fulfill your reservation.

Legal requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of MyPerfectStay, our users, or others.

Business transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

With your consent

We may share your information for other purposes with your explicit consent. We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal or legitimate business purposes.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access:

Request a copy of the personal information we hold about you

Correction:

Request that we correct inaccurate or incomplete information

Deletion:

Request that we delete your personal information

Portability:

Request a copy of your data in a portable format

Objection:

Object to certain processing of your personal information

Withdrawal of consent:

Withdraw your consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us through the contact form on our website.

Marketing communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your preferences in your account settings.

Cookies

Most browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Note that some features of our Services may not function properly without cookies.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United Arab Emirates, where our company is based. These countries may have data protection laws that are different from your country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.